Customer Service Representative (Cantonese Speaker) - Shift Rotation

**Location:**Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)

Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone, live chat and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone, live chat and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Proficient in spoken and written Cantonese, Chinese, and English.
• Minimum of SPM or Diploma.
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
• Strong communication skills, problem-solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.

What we offer

• Competitive salary package with attractive attendance bonus & other incentive bonus.
• Fixed allowances including meal and transport.
• On-job training.
• A company promotes learning, continuous improvement, and personal growth.
• Rotational shifts: Morning, Noon, and Night (ending by 12am) — no overnight shifts