Customer Service Representative, Centennial Carstar Dartmouth

Centennial Carstar Dartmouth is looking for an organized, motivated individual to join our team as Customer Service Representative!

**NOW HIRING:**Customer Service Representative

LOCATION: Centennial Carstar Dartmouth, Dartmouth NS

HOURS: Full time, 40 hours per week. Monday - Friday, 8:00am - 5:00pm

WAGES: $18.00 - $23.00 per hour + benefits. (Negotiable based on experience)

BUILD YOUR CAREER WITH US:

At Centennial Auto Group, we believe every great customer experience starts with a friendly face and a helpful attitude. We're looking for a Customer Service Representative to join our team and be the first point of contact for our customers, helping make every interaction smooth, welcoming, and stress-free. We offer:

• Company matching RRSP program
• Group health, dental, and insurance benefits
• Professional training and development opportunities
• Employee discounts
• Career growth opportunities within our organization
• A collaborative workplace culture built on respect, teamwork, and customer care

THE PERFECT FIT:

You genuinely enjoy helping people and creating positive customer experiences. You are friendly, organized, and able to stay calm and professional in a fast-paced environment where priorities can change throughout the day.

You communicate confidently, enjoy solving problems, and take pride in making customers feel welcome. You understand that small details make a big difference.

Most importantly, you are dependable, team-oriented, and committed to providing service that leaves a lasting positive impression.

YOU WILL BE RESPONSIBLE FOR:

• Be the face of Carstar Dartmouth, greeting every customer with a friendly smile and professional care
• Schedule appointments
• Manage incoming inquiries and phone calls with efficiency and a helpful attitude
• Managing rental reservations, vehicle pick-ups, returns, and payment processing
• Explaining rental options, policies, and vehicle features
• Act as a key liaison between customers and insurance companies to provide timely repair updates
• Shuttle customers, and run errands as required.
• Support the shop team by managing administrative tasks, invoices, and sublet coordination
• Proactively solve problems to ensure a stress-free experience for every visitor
• Take pride in maintaining a clean, welcoming, and organized reception environment

APPLICABLE SKILLS/ QUALIFICATIONS:

• Strong customer service and communication skills
• Friendly, professional, and positive attitude
• Excellent organizational and multitasking abilities
• Comfortable using computers and learning new software
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Previous customer service or administrative experience is considered an asset
• Valid Canadian driver's license required.

SUCESS IN THIS ROLE LOOKS LIKE:

• Customers consistently receive friendly, professional, and efficient service
• Rental reservations and transactions are completed accurately and on time
• Customers feel informed and supported throughout the repair process
• Administrative records are accurate and well organized
• Customers leave with a positive impression and confidently choose Centennial again

Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 47-year track record of success. Join our team and be part of our growth story as we operate 6 new vehicle dealerships, 12 collision centers, and 2 powersports stores across Prince Edward island, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.

We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.