Customer Service Representative (Chinese Speaker)

About the role

Are you passionate about helping people and solving technical problems? We're looking for a customer-focused Customer Service Representative (Chinese Speaker) to join our growing team. In this role, you'll be the first point of contact for our customers, delivering exceptional support while helping them resolve technical issues quickly and efficiently. If you enjoy learning new technologies, thrive in a fast-paced environment, and love providing great customer experiences, we'd love to hear from you.

Office

• Kuala Lumpur (hybrid work format)

What will you be doing?

• Be the first point of contact for customers via tickets, email, and other support channels.
• Respond to customer inquiries with professionalism, empathy, and a solution-oriented mindset.
• Troubleshoot technical issues and provide timely resolutions, ensuring a smooth customer experience.
• Escalate more complex cases to senior engineers or the appropriate internal teams when needed.
• Keep customer records, support tickets, and documentation accurate and up to date.
• Work closely with teammates and cross-functional teams to improve support processes and service quality.
• Contribute to our internal knowledge base by creating and updating support guides and documentation.
• Participate in regular training sessions to expand your technical knowledge and product expertise.
• Share ideas that help us continuously improve our customer experience and support operations.
• Work on a rotating 5-day shift schedule (Monday to Sunday), including weekends and public holidays.

What are we looking for?

• Bachelor's degree in any discipline.
• At least 1 year of experience in customer service, technical support, or a similar role.
• Experience with web hosting technologies such as domains, DNS, cPanel, Plesk, or email hosting is a strong advantage.
• Familiarity with help desk or ticketing systems.
• Basic understanding of IT fundamentals, including operating systems, networking, and troubleshooting.
• A genuine passion for helping customers with excellent communication, patience, and empathy.
• Strong problem-solving skills and attention to detail.
• Able to manage multiple priorities in a dynamic, fast-paced environment.
• Fluent in Chinese (Cantonese and/or Mandarin) and English, both written and spoken.

Why join us?

• Work alongside a passionate and supportive team in a hybrid work format.
• Gain exposure to cloud infrastructure, hosting technologies, and enterprise solutions.
• Continuous learning and professional development opportunities.
• A collaborative environment where your ideas and contributions are valued.
• Opportunities to grow your career within a fast-growing technology company.

About Integen (Part of Simcentric Solutions Group)

Integen Limited is a fast-growing digital consultancy in Hong Kong and APAC. We offer digital solutions like strategy, automation, cloud, and analytics to help your business thrive. From planning to management, we are your end-to-end partner for digital transformation, committed to realizing your goals with innovative, practical approaches.