Customer Service Representative (Client Coordinator)

Join the FrontStreet Team!

FrontStreet Facility Solutions is growing, and we're looking for motivated, dependable people to join our team! We are currently hiring for multiple full-time positions at our Bohemia, Long Island office.

If you're organized, detail-oriented, enjoy helping people, and thrive in a fast-paced environment, we'd love to meet you!

What You'll Do

• Answer incoming calls and emails from customers, clients, and vendors
• Schedule and dispatch technicians efficiently
• Keep customers updated throughout the repair process
• Confirm appointments and manage daily schedules
• Follow up on estimates, work orders, and job progress
• Check in with customers after completed repairs to ensure satisfaction
• Maintain accurate and up-to-date records
• Communicate with customers and technicians to ensure jobs are completed efficiently

What We're Looking For

• Dispatching, scheduling, or customer service experience preferred
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Dependable, proactive, and willing to learn
• Comfortable working in a fast-paced office environment
• Strong computer skills and the ability to learn new software
• Comfortable using Microsoft Word, Outlook, and Teams
• Someone who enjoys working with people and being part of a team

Why FrontStreet?

• Up to $25/hour with relevant facility maintenance industry experience
• Up to $20/hour for entry-level candidates with little to no related experience
• Paid training
• Medical, Dental & Vision after 30 days
• Paid PTO & holidays
• 401(k) with company match
• Referral program
• Parental leave
• Great team culture and company events
• Opportunities for advancement and career growth

Please note: The hourly rate is based on relevant facility maintenance industry experience. The advertised rate of up to $25/hour is intended for candidates with significant related industry experience.

Schedule

Full-Time | Monday–Friday

• 9:30 AM–6:00 PM
• One late shift per week: 10:30 AM–7:00 PM
• 40 hours per week
• In-office position — this role is not remote

Ready to Join the Team?

If you're looking for a company where you can learn, grow, and be part of a great team, apply today! We can't wait to meet you!

Job Type: Full-time

Pay: $17.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• Are you comfortable speaking to people on the phone ?
• Are you available to work 40 hours a week (Monday through Friday 9:30 am- 6:00 pm including one shift from 10:30 am- 7:00 pm)?
• Are you comfortable using Microsoft products (Word, Outlook, Teams)?
• Do you understand that the hourly rate for this position is up to $25/hour with significant related facility maintenance industry experience and up to $20/hour for candidates with little to no related experience?

Ability to Commute:

• Bohemia, NY 11716 (Required)

Work Location: In person