B
BeepXtra Philippines, Inc.
Customer Service Representative
1 year ago
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Important information
Contract type:
Permanent
Location:
Mandaluyong City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
7 August 2026
What they need
- Assist customers with inquiries via phone, email, or chat.
- Maintain a high level of professionalism and empathy.
- Troubleshoot and resolve product or service issues.
- Document customer interactions and feedback accurately.
- Collaborate with team members to improve service processes.
- Ensure customer satisfaction and promote positive relationships.
- Educational Qualifications: Bachelors degree in a relevant field.
- Experience Level: 1-3 years of experience in customer service or related roles.
- Skills and Competencies: Proficient in English, exceptional customer service, strong scheduling abilities, problem-solving expertise, technical skills, and account management.
- Responsibilities and Duties: Manage customer inquiries, support back office operations, ensure timely scheduling, and resolve issues efficiently.
- Qualities and Traits: Strong work ethic, excellent communication skills, and a proactive attitude.
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