Customer Service Representative

Are you tech-savvy, highly organized, and able to manage multiple systems, conversations, and details at once?

Do you enjoy solving problems while delivering a 5-star customer service experience?

Are you sales-minded and able to recognize how customer communication affects business performance?

If you answered yes to the questions above, we want you to apply today!

Hiring Process:

We understand that applying and interviewing can be time-consuming. That’s why we’ve streamlined and automated parts of our hiring process to make it as smooth and efficient as possible for you. If qualified, our goal is to have you scheduled for an in-person interview within 48 hours of submitting your application.

• Step 1: Click apply now and answer a few questions (5 minutes or less)
• Step 2: Complete a 1-way video interview answering 3-5 questions (15 minutes or less)
• Step 3: Take our WhoHire survey to determine that this is the right seat on the bus
• Step 4: Schedule a 1st round in-person interview with our Recruiter
• Step 5: Attend a 2nd round in-person interview with our CSR Manager

What You’ll Do:

• Answer inbound customer calls while delivering a professional 5-star customer experience
• Solve customer problems in real-time while handling difficult conversations with empathy and urgency
• Schedule and coordinate service appointments across multiple locations and business units
• Navigate multiple systems and platforms simultaneously
• Accurately document customer concerns, conversations, and appointment details in real-time
• Balance phone communication, scheduling, documentation, and operational tasks in a fast-paced environment
• Quickly shift between tasks while maintaining accuracy and professionalism
• Support customer recovery efforts by helping turn difficult situations into positive customer experiences
• Understand how call handling, scheduling, and customer experience impact team scorecards and company revenue
• Collaborate with dispatch, technicians, and internal teams to keep operations running efficiently

Who You Are:

• Professional communicator with strong phone presence
• Thrives in a fast-paced environment with constant moving priorities
• Strong multi-tasker who can actively listen, document information, and problem-solve
• Highly organized and detail-oriented under pressure
• Sales-minded you understand how scheduling, customer experience and call performance impact company revenue
• Competitive and motivated by scorecards, KPI’s, and performance bonuses
• Team-oriented with the ability to support multiple locations and business units

Our Promise to You:

• A supportive team that obeys the R.U.L.E.S. to live by (Respect, Understanding, Loyalty, Expertise, and Serve)
• You won’t be just another number – your work directly contributes to the growth and success of the business
• Build a long-term career in customer service — not just another entry-level job.

Compensation:

• Pay: $23.00 - $28.00 per hour + a bonus structure tied to performance
• Benefits: Health, dental, vision, PTO, 401 (k) program

Who We Are:

Golden Rule Plumbing, Heating, Cooling & Electrical is one of the fastest-growing family-owned home services companies in the Midwest. We operate 3 locations across Iowa, Nebraska, and Utah, under the legacy 13:22 family of companies, which includes Cornerstone Roofing & Exteriors, and our shared services entity, Golden Rule Services. We’re entering our next phase of growth – expanding into new markets, scaling shared services, and building a team that can grow with us for the next 25 years.

Apply Today!

If this sounds like you, let’s talk. Submit your application, and we will be in touch within 48 hours!

Requirements

• Required Education: NONE
• Required Experience: Mid level(2) years