Customer Service Representative

Full job description

COMPENSATION

• In 2027 our company expects to trade on the U.S. stock market. If that occurs and you do a good job, we expect you to receive over $100,000 from owning units of our corporation. We believe all staff should benefit if our company succeeds big.
• Health insurance that covers you globally so you can live wherever you like safely.
• Bonuses for great work, "thinking out of the box", or going the extra mile.
• Your compensation is cash hourly rate + bonuses + ownership of units in our Corporation. You can convert the units into cash after meeting conditions, such as staying with our company for at least five years. That ensures the right behaviors are rewarded.
• To fill our company with the top people, we set pay to be moderately above what’s typical for the job in the applicant’s area, based on a Google search of “salary" for this job role in the applicant's country + SalaryExpert and Indeed.com. The salary range advertised is mostly just the basic cash salary and does not show the full benefits of the bonuses, healthcare payments, and ownership typically given to our colleagues.
• We are always on the lookout for brilliant, self-driven people whom colleagues enjoy working with. If hired, you'll have the right to refer friends to the company as we expand teams.

ABOUT US: We are a fast-growing American corporation with remote staff around the world, owning several businesses such as QuickMedCards.com. We are dedicated to ensuring our teams are filled with A-players. Here you'll be surrounded by the best people – people who lift each other to new levels of achievement. Monthly personal development sessions, growing skill sets, and a whole lot of encouragement and creative thinking are all components of working here. The atmosphere is intensely productive and growth-oriented. We have over 70 staff and aim to grow beyond 100 this year. We are purpose-driven, socially conscious, and passionate about improving the communities we serve.

JOB DESCRIPTION: The work will be diverse and interesting because we're a fast-growing tech company. It will include talking on the phone with customers, writing English effectively, web research, and learning new things. When there is trust and dependability and evolving skills, staff can become integral to an organization. That's what we're hoping for here.

We are also hiring both full-time and part-time staff in other positions: 1) writing for our blog, 2) recruitment assistant, and 3) webpage designer. If you are skilled in those fields and customer service, you can do both for variety.

This job is 100% remote. You can work from your laptop anywhere.

Work Experience required

• ≥ 3 years experience as a customer service agent who answered phone calls from customers.

Skills required

• Fluent English in oral conversation and writing.

Logistics required

• Work at least 35-40 hours per week. If you wish to earn extra, you can work more (up to 55 hours per week).
• To enable collaboration, most of your work hours will occur during your choice from 9am-9pm New York time.

Other requirements

• We require someone who can work with us for at least 3 years. This is for a long-term, employee role.
• Bachelors or masters degree with a grade point average of at least B+. In a later phase of interviews, we’ll ask for your official list of university courses and grades, which you can obtain from your university.
• Consistently reliable internet connection.
• Loves being productive and learning new skills.

The process for joining our company is typically:

• We ask a few questions now.
• If we like your answers and CV, we’ll invite you to a written interview to test your writing skills and learn more about you.
• If that goes well, we’ll invite you to a final interview in Zoom.

Note: We are hiring both managers and non-managers.

Job Types: Full-time, Permanent

Pay: Php400,000.00 - Php550,000.00 per year

Benefits:

• Additional leave
• Employee stock ownership plan
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Performance bonus

Application Question(s):

• If you'd like to work full-time at a well-run corporation for many years, that's great. Our goal is that people spend much of their career at our company. We expect to give you at least 2,000 paid work hours per year. What is the annual salary in cash that you require in PHP? We will only proceed if the number you say does not surpass the range posted for our job. It should also be within what the data shows is reasonable based on your CV.
• In university, what was your Average Grade (GPA) upon graduating? Also, clarify the grade system used by your school (e.g. 1.0-5.0 with 1 being the best, or 1.0-4.0 with 4 being best). Please be honest because before being hired, we’ll ask for your official list of university courses and grades.

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 3 years (Required)-time