Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our dynamic team in Selangor. This is a full-time position where you will be the frontline of our customer engagement, handling inquiries, resolving issues, and ensuring every customer interaction leaves a positive impression. As a Customer Service Representative, you will play a vital role in maintaining and building our customer relationships, directly contributing to the success and reputation of our organization.

Key Responsibilities

• Responding to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner
• Resolving customer complaints and issues with efficiency and empathy, ensuring customer satisfaction
• Processing orders, returns, and refunds accurately and within established timeframes
• Providing product information and recommendations to customers based on their needs and preferences
• Coordinating with other departments to ensure seamless resolution of customer concerns
• Following company policies and procedures whilst maintaining compliance with service standards

Requirements

• Proven experience in a customer service or client-facing role, ideally in sales administration or client support
• Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly
• Strong organizational and time management abilities to manage multiple customer requests simultaneously
• A customer-centric mindset with genuine enthusiasm for providing exceptional service
• Problem-solving skills and the ability to remain calm and professional under pressure
• Attention to detail and accuracy when handling customer data and transactions
• Reliable, punctual, and committed to maintaining consistent service standards
• Personal knowledge or passion for TCGs is a strong plus

What we offer

• A competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and training to advance your career
• Work-life balance initiatives and flexible working arrangements where applicable
• Career progression opportunities within the organization
• An engaging work environment for those passionate about TCG and gaming industry

Apply now
If you believe you have the skills and experience to excel in this role, we would love to hear from you. Please submit your CV, cover letter, and any relevant certifications or qualifications to join our growing team.