Customer Service Representative

Job Summary

We are seeking a dynamic and personable Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude and strong communication skills will help foster lasting relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your office management and customer support skills while making a meaningful impact every day.

Responsibilities

• Greet clients and visitors promptly, professionally, and courteously at the front desk or via phone.
• Manage multi-line phone systems, directing calls accurately and efficiently to appropriate departments or personnel.
• Handle data entry tasks with precision using spreadsheets, Microsoft Office applications, and specialized software such as QuickBooks.
• Maintain organized filing systems, update client records, and ensure all documentation is accurate and up-to-date.
• Provide administrative support including scheduling appointments, managing calendars, and assisting with office management duties.
• Communicate effectively with clients through phone conversations, emails, and written correspondence while demonstrating excellent phone etiquette.
• Support team members with clerical tasks such as proofreading documents, preparing reports, and managing office supplies to enhance productivity.

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with productivity software.
• Experience in office management, data entry, filing, and general clerical responsibilities.
• Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
• Exceptional customer service skills combined with effective phone communication and professional phone etiquette.
• Bilingual abilities are highly valued to assist diverse client needs effectively.
• Technical proficiency in using multi-line phone systems, spreadsheets, and accounting software like QuickBooks.
• Proven ability to handle multiple responsibilities simultaneously while maintaining attention to detail and accuracy.

Join us in creating a positive experience for every client while advancing your administrative expertise! This role is perfect for someone eager to grow their career in customer support, office management, or administrative services within a vibrant team environment.

Pay: $15.00 - $17.00 per hour

Work Location: In person