Customer Service Representative

Join Chas Roberts, one of the largest HVAC contractors in Arizona, as a Customer Service Representative. With over 80 years of being family-owned and operated, we are growing every day and looking for dedicated individuals to support our expanding customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and thrive in a family-oriented work environment, this is the job for you! Become part of an established, reputable company that values its employees’ opinions and contributions.

Responsibilities:

• Answer inbound phone calls and respond to email inquiries.
• Perform outbound calls with existing customers.
• Create service tickets and schedule appointments accurately.
• Review customer account information.

Knowledge and Skills:

• Strong English verbal and written communication skills.
• Attention to detail and accuracy.
• Excellent email handling skills.
• Strong customer service focus with the ability to empathize and prioritize customers' needs.
• Ability to multi-task effectively.
• Solid sales acumen.
• Minimum typing speed of 30 words per minute.
• Determination to succeed and personal accountability.
• Contact Center background preferred.
• Bilingual (Spanish) preferred.

Benefits:

• Competitive wages
• Paid Time-Off
• Company-provided life insurance and short-term disability
• Eligibility for medical, dental, vision, and additional life insurance
• 401(k) with company match

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Shift:

• 8-hour shift

Language:

• Spanish (Preferred)

Work Location: In person