Customer Service Representative

🌟 Join Our Team as a Customer Service Representative! 🌟

Are you passionate about providing excellent customer service and looking for an opportunity to grow your career? We're seeking a dedicated and detail-oriented Customer Service Representative to join our office in Bitola, North Macedonia, at Karpa.

What You'll Do:

📦 Handle order entry with precision and efficiency.

📧 Answer customer emails to resolve problems/complaints, enter orders, and respond to customer reviews.

🔄 Adapt to evolving roles, with the potential to grow into call center responsibilities.

📈 Monitor metrics and fulfill the workload, both individually and as part of a team.

📝 Follow communication “scripts” when handling different topics.

 📂 Monitor and comply with work procedures and detailed documentation required to work with consumers.

Skills Required:

💻 Excellent computer skills.

🗣️ Excellent knowledge of English (spoken, written, read).

📅 Discipline, self-organization, and responsibility.

🤝 Ability to work independently and in a team.

🔍 Openness to learning new tools and technologies.

🗂️ An organized approach to work.

🔗 Ability to effectively communicate with other departments internally about issues/errors that occur.

⏰ Schedule: 12:00 pm to 8:00 pm

Preferred Skills (Not Required):

🖥️ Experience in data entry.

🗃️ Previous experience in order entry.

 📞 Previous work experience in a customer support and communication center.

 🇺🇸 Previous experience working with a United States customer base.

What We Offer:

✨ Comprehensive training and ongoing development opportunities.

✨ Opportunities for career growth within the organization.

✨ Friendly and collaborative team culture.

Ready to Join Our Team?

If you are ready to take on the role of Customer Service Representative at Karpa, we’d love to hear from you! You can apply here, at start.karpa.mk, or email us your CV/resume at [email protected].

Join us and make a difference in our customers' experiences!

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