Customer Service Representative

About the role

We are looking for a friendly and reliable Customer Service Representative to join our team. In this role, you will assist customers by answering their questions, providing basic information, and helping resolve common issues. No extensive experience is required—we value a positive attitude and willingness to learn.

Responsibilities

Respond to customer inquiries via email, chat, or phone.

Provide accurate information about products and services.

Help customers with basic requests and simple issue resolution.

Escalate more complex cases to the appropriate team.

Keep customer records up to date.

Maintain a professional and friendly communication style.

Requirements

Good written and verbal communication skills.

Basic computer skills (email, web browser, Microsoft Office or Google Workspace).

Customer-oriented attitude and willingness to help.

Ability to work independently and follow instructions.

English proficiency at an intermediate level or higher.

Nice to have

Previous customer service experience (preferred but not required).

Experience using CRM or help desk software.

What we offer

Training and onboarding.

Friendly and supportive team.

Flexible working hours (where applicable).

Opportunities for professional growth.

Competitive salary and benefits.

Pagamento: 2 650,00€ - 3 000,00€ por mês

Localização do trabalho: Itinerante