Customer Service Representative

HIRING: Airbnb Operations & Content Coordinator — Social Media + Video + Luxury Staycation Team (Pasay Based | Hybrid)

• Manage Airbnb, Agoda, and Direct Booking platforms (calendar, pricing, listings, guest messaging)
• Handle guest inquiries, bookings, check-ins, check-outs, and satisfaction follow-ups
• Coordinate daily housekeeping and maintenance schedules
• Monitor and replenish inventory of supplies and unit essentials
• Create engaging social media content (reels, stories, posts) for Airbnb marketing
• Produce simple property tour videos, promotional clips, and reels using basic video editing apps
• Assist with email marketing promotions for direct bookings (Mailchimp or simple CRM tools)
• Prepare basic reports for unit performance and occupancy

Work Setup

• Hybrid (work-from-home for online coordination + site visits as needed in Pasay / Metro Manila)
• Flexible schedule (depending on guest bookings; may include weekends)

Compensation Package

• Competitive salary (negotiable depending on experience)
• Performance incentives for 5-star guest reviews
• Opportunities for growth into Operations Manager position
• Training, mentorship & career growth under La Suitez Management

Location: Hybrid work setup — must be based in Pasay or nearby Metro Manila

• Must be residing in Pasay or very nearby Metro Manila areas (Makati, Manila, Taguig, Paranaque)
• With 1-2 years experience in Airbnb, hotel, hospitality, or property management operations
• Strong knowledge of social media content creation (Facebook, Instagram, TikTok, Canva)
• With basic video editing skills (CapCut, Canva, or similar mobile editing apps)
• Familiar with email marketing tools (Mailchimp or CRM is a plus)
• Highly organized, detail-oriented, and client-service driven
• Computer literate: Google Workspace, Spreadsheets, CRM tools
• Excellent English communication skills (written and spoken)
• Flexible schedule to handle guest needs and occasional site visits
• Must have a strong work mindset, proactive attitude, and ability to work independently
• Can start immediately