Customer Service Representative

Job summary

The Customer Service Representative will serve as the first point of contact for customers, ensuring they receive excellent service from inquiry to delivery. The CSR will handle orders, respond to questions, resolve complaints, and maintain positive customer relationships to enhance the company’s reputation.

Min Qualification: N.C.E Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities:

• Respond promptly to customer inquiries via phone, WhatsApp, email, and in-person.
• Process customer orders accurately and ensure correct details are communicated to the production team.
• Handle customer complaints and provide effective solutions within set timelines.
• Follow up with customers to confirm satisfaction after delivery.
• Maintain accurate records of customer interactions and transactions.
• Provide product information, pricing, and recommendations when required.
• Support sales and marketing campaigns by engaging customers professionally.
• Collaborate with production, logistics, and sales teams to ensure smooth operations.
• Ensure customer service standards and company policies are adhered to.

Requirements:

• Minimum of an NCE in business, Communications, or a related field is an advantage.
• Experience in confectionery, hospitality, or FMCG customer service is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Good organizational and multitasking skills.
• Tech-savvy; proficiency in MS Office and ability to use CRM software is a plus.
• Customer-oriented mindset with patience and empathy.
• Proximity to Ojodu Berger is an advantage.