Customer Service Representative

Description:

Are you a charismatic individual with a passion for customer service and a flair for developing professional relationships? Do you love the idea of representing a trusted, Made-in-the-USA brand, showcasing your ability for helping others, and having opportunities for growth and development? Join our team at Rada Mfg. Co., where innovation meets tradition.

Since 1948, Rada Mfg. Co. has been an icon in the Cedar Valley, producing high-quality kitchen cutlery and accessories. We are a team that values dedication, collaboration, and creativity. Now, we’re looking for a dynamic Customer Service Representative to join our team.

What You’ll Do:

• Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and establish a positive rapport with every customer.
• Process customer orders and requests in a timely manner with accuracy.
• Set up new customer accounts and make account adjustments as needed.
• Work with several online customer ordering and sales tracking platforms.
• Send out sales material via chat, email, and mail.
• Coach fundraising leaders and resellers through account registration, submit orders, and review dashboard details and selling channels.
• Make outbound phone calls to existing customers and occasionally to potential customers.

Requirements:

Who You Are:

• You have excellent communication skills, with a knack for connecting with others.
• You’re confident with technology and have the ability to navigate through multiple computer applications efficiently and accurately.
• You have a strong understanding of Microsoft Products (e.g., Word, Excel, and Outlook).
• You’re organized, detail-oriented, and able to juggle multiple tasks.
• You are curious, like to learn, and always looking for ways to elevate your work.
• You enjoy collaborating with other team members.
• Previous customer service or sales experience is a plus.

Why Join Rada?

• Be part of a brand with over 75 years of American craftsmanship and a deep connection to our community.
• Enjoy a consistent 8:00 am to 4:30 pm, Monday-Friday schedule.
• Competitive salary and a generous benefits package that includes health insurance, paid time off, a 401(k) match, and more.

Ready to join the sharpest team in Waverly?