Customer Service Representative

Linde Canada Inc.

Customer Service Representative (full time) Rimouski, QC, Canada | req32416

The Customer Service Representative is responsible for delivering exceptional customer care and quality control support by managing inbound inquiries across multiple channels. This role ensures timely resolution of customer issues, maintains accurate documentation, and supports internal coordination with field personnel and cross-functional teams. The ideal candidate is professional, detail-oriented, organized, and confident in handling sensitive or time-sensitive service matters.

What you will enjoy doing*

• You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor
• Efficiently manage customer voicemails by listening, responding, and taking necessary actions to ensure prompt resolution and customer satisfaction
• Moreover, you will oversee the Support mailbox, delivering timely and effective responses to inquiries as required
• Maintain comprehensive and accurate documentation of all customer issues to support effective follow-up and resolution
• In addition, you will communicate with field personnel in a clear and concise manner, using bullet points to enhance clarity and efficiency
• Draft subject-specific emails that clearly outline required actions and update them as issues move through different phases
• You will process credit and rebill requests, ensuring all necessary management approvals are obtained prior to execution

What makes you great*

• High school diploma or equivalent experience is required
• College diploma is considered an asset
• You have two to four (2–4) years of experience in sales and customer service
• You must have strong communication skills and be able to clearly convey ideas and information.
• You should be comfortable working in a cross-functional environment and collaborating with teams across different areas.
• You need to have a good working knowledge of IT tools, including Windows and Microsoft Office 365.

Why you will love working with us Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life-saving medical oxygen and high-purity & specialty gases for electronics. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Have we inspired you? Let´s talk about it We are looking forward to receiving your complete application.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.