Customer Service Representative

Location: Remote (Must reside in USA)

About Carolina Shine Exteriors

Carolina Shine Exteriors is a premier provider of residential and commercial exterior cleaning solutions across Central North Carolina. From high-access soft washing to specialized surface treatments, we pride ourselves on exceptional service, clear customer communication, and long-term property protection. We are looking for a reliable, self-driven, and highly organized remote Customer Service Representative / Remote Sales Rep to help drive efficiency and handle customer interactions as our company grows.

Job Summary

As our primary Customer Service Representative and Office Manager, you will serve as the core point of contact for leads, current customers, and field staff. You will manage daily operations remotely—answering inbound inquiries, creating quotes, scheduling field technicians, updating our CRMs, and upselling services. This role requires someone who is tech-savvy, proactive, and comfortable driving revenue through customer service and lead conversion.

Key Responsibilities

1. Customer Care & Communication (Primary CSR)

• Answer inbound phone calls, texts, and emails with professionalism and warmth.
• Actively follow up on past customer quotes, web forms, and incoming leads.
• Provide clear, helpful communication to deliver a top-tier client experience.

2. Quoting, Sales & Lead Conversion

• Deliver accurate quotes for standard services (house washing, roof cleaning, gutters, windows) using established company pricing tools.
• Convert inquiries and online leads into booked jobs on the schedule.
• Capitalize on commissionable upsell opportunities across all service lines.

3. Scheduling & Field Coordination

• Schedule field technicians efficiently by optimizing route locations and managing workload expectations.
• Communicate schedule updates or changes directly to both customers and on-site techs.

4. CRM & Administrative Operations

• Maintain and organize digital client files, job records, and notes across multiple CRM systems.
• Assist with basic business operations, including ordering supplies and tracking office workflows.

5. Marketing & Growth

• Support email marketing campaigns, post updates on social media, and help manage our online presence and customer reviews.

Qualifications & Requirements

• Experience: Previous background in office administration, customer service, receptionist duties, or home service industry operations preferred.
• Skills: Excellent verbal/written communication, strong time management, detail orientation, and comfort using scheduling software/CRMs.
• Mindset: Self-motivated, proactive, problem-solver who can operate independently without constant oversight.

Technical Work-From-Home Requirements:

• Reliable high-speed internet connection.
• Personal computer equipped for multi-screen/multi-tab workflows.
• Smartphone for active call, text, and app communication.
• A dedicated, quiet, and professional home office environment.

Benefits & Growth

• Flexible Work: 100% remote work structure.
• Uncapped Earning Potential: Hourly base pay plus commission on sales and upsells ($15–$30+/hr aggregate).
• Career Advancement: Potential to grow into a full-time Operations Manager role with expanded leadership responsibilities and increased compensation as the company scales.

Pay: $15.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: Remote