Customer Service Representative

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

Hercules is currently looking for a Customer Service Representative that will work a hybrid schedule. As a Customer Service Representative, you’ll have an opportunity to be a part of a team that directly impacts our company’s mission of providing best-in-class service. The Customer Support team operates in a fast-paced environment handling a high volume of diverse customer inquiries. In this role, the Customer Support Representative also provides cross-functional support for our Sales and Operations team by liaising with key business teams at our corporate office. A successful Customer Support Representative possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.

Responsibilities

• Provide best-in-class customer service
• Achieve and maintain quality assurance standards
• Strong active listening skills to properly interpret and resolve customer requests
• Take ownership during customer interactions and achieve first-call resolution outcomes
• Calculate and explain customer disbursements
• Process sales-related work orders
• Generate revenue reports
• Prepare correspondences for internal and external customers
• Interpret and explain contract terms
• Diffuse difficult customer interactions
• Liaise with key departments to coordinate sales-related activities
• Participate in special projects as requested

Requirements

• Ability to work one weekend day (Saturday or Sunday) per week
• Bachelor’s degree from an accredited college or university, or equivalent applicable experience
• Minimum of 1-2 years of customer service experience
• Excellent English verbal and written communication skills
• Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus