Customer Service Representative

About the role

We are seeking a dedicated and customer-focused Customer Service Representative to join the team at S&P Trucking Services. This is a full-time position based in Iloilo City, Iloilo. As a Customer Service Representative, you will be the vital link between our clients and our operations, ensuring that every customer interaction reflects our commitment to excellence and reliability. This role is essential to maintaining and strengthening our reputation in the logistics and transportation industry.

Key responsibilities

• Handle customer enquiries and complaints in a professional and timely manner through phone, email and in-person interactions

• Monitor GPS and give ON-TIME updates to customers regarding the trucks' whereabouts

• Coordinate between drivers, helpers, admin, and customer for a smooth delivery.

• Maintain detailed and organised records of customer interactions, transactions and account information

• Liaise between clients and internal departments to resolve issues and facilitate smooth service delivery

• Provide information about trucking services, and delivery schedules to prospective and existing customers

• Follow up with clients regarding shipments, deliveries and service satisfaction

• Assist with administrative tasks including data entry, filing and report generation

• Identify opportunities to enhance customer satisfaction and contribute suggestions for service improvements

What we're looking for

• Previous experience in customer service, client administration or sales support roles, preferably in the transportation, logistics or related industries

• Strong communication skills with the ability to interact professionally with clients and internal stakeholders at all levels

• Excellent organisational and time-management abilities, with the capacity to handle multiple tasks simultaneously

• Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) systems or similar software

• Problem-solving mindset with the ability to address customer concerns promptly and effectively

• Professional demeanour with a positive attitude and commitment to delivering exceptional customer service

• Flexibility and willingness to learn about trucking and logistics operations

• High school diploma or equivalent qualification; further qualifications in business administration or customer service are advantageous

Apply now

If you are a motivated customer service professional ready to make an impact with S&P Trucking Services, we would like to hear from you. Please submit your CV, covering letter and contact details to apply for this exciting opportunity. Join our team and become part of a company that values reliability, professionalism and exceptional customer service.