Customer Service Representative

About Weldots

Weldots is a fast-growing eCommerce company founded in 2020, operating across multiple brands including Auriglo, Bugario, and Urban Gadgets. With a strong focus on product quality and customer satisfaction, we have served 1+ million customers across India and continue to scale rapidly.

Job Summary

We are hiring a Customer Sales Executive to support our eCommerce operations by handling customer calls related to order confirmation, delivery coordination, and issue resolution. The ideal candidate should be confident in communication, customer-focused, and comfortable working in a fast-paced office environment.

This role plays a key part in ensuring smooth order processing and reducing cancellations and RTOs.

Key Responsibilities

Customer Calling

• Make outbound calls for recovering abandoned cart orders, order confirmation, address verification, and delivery coordination.
• Handle inbound customer calls related to order status, delivery timelines, and basic support queries.
• Follow up with customers for pending confirmations or unresolved issues.

Order & CRM Updates

• Accurately update call outcomes, remarks, and customer details in CRM or internal systems.
• Coordinate with operations, warehouse, and logistics teams to resolve customer concerns.
• Escalate complex issues to the relevant team when required.

Customer Experience & Quality

• Maintain a polite, professional, and customer-friendly tone on all calls.
• Clearly communicate company policies related to orders, shipping, and returns.
• Work towards improving customer satisfaction and minimizing order cancellations.

Qualifications & Skills

Required Qualifications

• Minimum 12th pass (Bachelors degree preferred).
• 0–2 years of experience in telecalling, customer support, or a similar role.
• Strong verbal communication skills in English
• Basic computer knowledge and comfort with calling tools or CRM systems.
• Good listening skills, patience, and problem-solving ability.

Preferred Skills

• Prior experience in eCommerce or D2C calling (order confirmation / delivery calls).
• Ability to handle high call volumes efficiently.
• Detail-oriented and well-organized.
• Comfortable working from the office at NSP and coordinating with internal teams.

Work Environment

• Office-based role at Netaji Subhash Place (NSP), Delhi.
• Fast-paced eCommerce setup requiring adaptability and a customer-first mindset.

Weldots is an equal opportunity employer and values clear communication, ownership, and professionalism.