Customer Service Representative

Customer Service Representative

Client: Australian company

Employment Type: Full-time

Work Schedule: Day shift: 6:00 AM to 3:00 PM/7:00AM to 4:00 PM PHT, Monday to Friday

Location: Fully Remote (Work From Home)

Job Overview
We are looking for a reliable and customer-focused Customer Service Representative to join our team (Australian client). This role will handle customer inquiries and concerns through phone calls and other communication channels, while also providing administrative and back-office support. The ideal candidate should be comfortable speaking with customers over the phone, handling sales-related conversations, and managing administrative tasks accurately and efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, concerns, and requests while providing appropriate solutions.
• Build positive relationships with customers and maintain a high level of customer satisfaction.
• Identify customer needs and recommend relevant products or services.
• Support sales activities, including lead follow-ups, upselling, cross-selling, and appointment setting where required.
• Process customer orders, requests, and account information accurately.
• Perform administrative and back-office tasks such as data entry, documentation, updating records, and maintaining customer information.
• Follow up with customers regarding pending requests, orders, payments, or other concerns.
• Coordinate with internal teams to resolve customer issues and ensure timely follow-through.
• Maintain accurate records of customer interactions and transactions.
• Assist with reports, spreadsheets, and other administrative requirements.
• Follow company policies, procedures, and service standards.
• Perform other customer service, sales, and administrative duties as required.

Requirements

• Previous experience in customer service, sales, telemarketing, administration, or a similar role.
• Comfortable and confident handling phone calls and speaking with customers.
• Strong verbal and written communication skills.
• Customer-focused with a friendly and professional approach.
• Comfortable handling sales conversations, upselling, and identifying sales opportunities.
• Good administrative and organizational skills with strong attention to detail.
• Proficient in basic computer applications, including email, spreadsheets, and customer management systems.
• Ability to multitask and manage multiple customer requests or administrative tasks.
• Strong problem-solving skills and the ability to work independently.
• Willingness to learn new systems, processes, and products.

Ideal Candidate

The ideal candidate is someone who is comfortable on the phone, customer-oriented, sales-minded, and organized. They should be able to balance customer-facing responsibilities with administrative and back-office tasks while maintaining accuracy and professionalism.

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.