Customer Service Representative

Job Overview

We are seeking dynamic and dedicated Customer Service Representatives to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and uphold our commitment to outstanding service. This paid position offers an exciting opportunity to develop your banking expertise while making a meaningful impact on our customers’ experience.

Responsibilities

• Opening, modifying and closing Checking, Savings, CD and IRA accounts.
• Complete wire transfer request, issue debit cards, order checks, complete contribution and distribution IRA account forms.
• Accurately handling a teller drawer, ensuring proper control of cash in drawer.
• Processing deposits, withdrawals, transfers, loan payments, loan payoffs, money orders, cashier's checks, credit card payments, stop payments, holds, etc.
• Answer phone calls assisting customers with questions, along with transferring calls to appropriate employees and departments.
• Balance and replenish ATM weekly, verify ATM deposits.
• Other job-related duties as assigned.

Skills

• 2 years of banking experience.
• Computer literacy with experience in Microsoft, Word, Excel and other productivity software.
• Excellent phone etiquette and communication skills for effective customer interaction.
• Great organizational skills and attention to detail.
• Ability to be self-directed/ motivated with the ability to work independently and as part of a team.
• Promote bank products and services to further establish business.

We are currently hiring for two locations, Lafayette and Scott.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person