Customer Service Representative

Lunar Management, a sales and development firm, is looking for a Customer Service Representative to help South Bend customers navigate their AT&T mobile experience. You'll answer questions, resolve issues, and guide customers through upgrades with patience. The Customer Service Representative also spots sales opportunities to recommend a better plan or newer device, turning a service call into a sale.

As a Customer Service Representative, you’ll be the voice helping customers navigate AT&T’s mobile devices and data plans. The Customer Service Representative role involves knowing their needs, explaining options in simple terms, and guiding them toward the best solutions. Your ability to address concerns will turn customer questions into confidence, proving that great service and sales go hand in hand.

Responsibilities of the Customer Service Representative

• Deliver outstanding in-person customer service by assisting customers and helping them select the most suitable AT&T mobile devices and data plans.
• Provide friendly, attentive support to resolve customer questions and ensure they are confident with their AT&T mobile service.
• Build strong customer relationships through personalized customer service and dedicated assistance with AT&T wireless needs.
• Support customer satisfaction by offering clear guidance on mobile devices, data plans, and account options.
• Maintain high service standards by proactively helping customers optimize their AT&T mobile experience.
• Contribute to sales success by combining excellent customer service with sales recommendations for AT&T mobile solutions.

Qualifications of a Customer Service Representative

• A high school diploma or equivalent is preferred.
• Experience in customer service or sales is a plus, but not essential.
• Listens actively to uncover needs and match the right sales offering.
• Calm under pressure, turning challenges into sales opportunities.
• Problem‑solver who balances service excellence with sales goals.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person