Customer Service Representative

Customer Service & Booking Representative

Company: Events Bubble LLC dba Tipsy Parties
Location: Remote, Orlando, Florida area
Job Type: Part-time, 25 hours per week
Pay: $24.00 per hour
Schedule: 5:00am to 10:00am, 5 days per week

About Us

Tipsy Parties is an award-winning events and activities company specialising in mobile cocktail experiences and bartender services.

We operate across the US and UK and have built our reputation on excellent customer service, clear communication and making the booking process as straightforward as possible for our customers.

We are looking for two friendly, confident and organised Customer Service & Booking Representatives to join our team.

These are fully remote positions, however you must live in or around the Orlando, Florida area.

Working Hours

We currently have two permanent part-time positions available, each working 25 hours per week from 5:00am to 10:00am.

Role 1: Monday to Friday, 5:00am to 10:00am

Role 2: Tuesday to Saturday, 5:00am to 10:00am

The early start allows you to finish work at 10:00am and have the majority of the day free.

When applying, please indicate whether you are applying for the Monday to Friday role, the Tuesday to Saturday role, or whether you would be happy with either schedule.

The Role

You will be helping customers throughout the enquiry and booking process, from their first question through to making changes to an existing event.

You'll answer incoming phone calls, respond to customer enquiries by email and through our customer service app, prepare quotes, process bookings and help customers update the details of their events.

Our customers are often planning birthdays, bachelorette parties, weddings, corporate events and private celebrations, so we're looking for someone who genuinely enjoys talking to people and can make the booking process feel friendly, easy and well organised.

This is a hands-on customer service position where you'll be trusted to understand what the customer needs, provide accurate information and help them find the most suitable option.

Responsibilities

Your day-to-day work will include:

• Answering incoming customer phone calls
• Responding to customer enquiries by email and through our customer service app
• Preparing and sending quotes based on customers' requirements
• Answering questions about our services, packages and booking process
• Helping customers choose the most suitable option for their event
• Processing bookings and payments
• Updating existing bookings when customers make changes
• Helping customers with cocktail selections and event details
• Checking booking information and ensuring customer details are recorded accurately
• Following up on enquiries and quotes where appropriate
• Finding suitable alternatives when a customer's original request cannot be accommodated
• Identifying unusual or more complex requests and escalating these to the appropriate member of the team

What We're Looking For

We're looking for someone who is:

• Warm, friendly and confident speaking with customers on the phone
• A strong written communicator
• Comfortable handling both telephone and online customer enquiries
• Organised and accurate when entering and updating booking information
• Able to manage several customer enquiries at the same time
• Comfortable learning and using online systems, dashboards and apps
• Good at problem-solving and finding practical solutions for customers
• Reliable, punctual and able to work independently
• Calm and professional when customers have lots of questions or need help changing a booking
• Able to quickly learn our services and confidently explain them to customers

Previous customer service, hospitality, events, reservations or booking experience would be beneficial, but isn't essential.

Cocktail knowledge, bartending experience or a genuine interest in cocktails would also be desirable, but isn't essential. Full training on our services, systems and cocktail menus will be provided.

Home Working Requirements

As this is a remote customer-facing position, you must have:

• A quiet and professional place to work from home where customer calls can be taken without significant background noise or interruptions
• A reliable high-speed internet connection
• Your own reliable PC or Mac suitable for work use
• A suitable headset or headphones with a microphone for handling customer calls
• The ability to work securely and confidentially when accessing customer information and company systems

What We Offer

• $24.00 per hour
• 25 guaranteed working hours per week
• Consistent 5-hour shifts
• Fully remote working
• Finish work at 10:00am each day
• Paid time off in accordance with company policy and applicable requirements
• Full training on our services, systems and cocktail menus
• Opportunity to develop within a growing international events business

Work Location

Remote, with applicants required to be based in or around Orlando, Florida.

Please indicate when applying whether you are interested in the Monday to Friday position, the Tuesday to Saturday position, or both.

Pay: $24.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Are you available to work from 5am.

Location:

• Florida (Preferred)

Work Location: Remote