Customer Service Representative

Key Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customer's needs to achieve satisfaction
• Build sustainable relationships and information by using right methods / tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolutions
• Keep records of customers interaction
• Process Customer accounts
• Follow communication procedures, guidelines and policies
• Ensure high levels of customer satisfaction and positive client experience
• Follow company policies, procedures, and customer service standards

Qualifications

• At least Senior High School or Graduate of any related college course
• With experience in customer service/BPO or related field is an advantage
• Excellent English communication and presentation skills (verbal and written communication)
• Proficient in Microsoft Office applications and basic computer operations
• Strong interpersonal and problem-solving skills
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer Orientation and ability to adapt/respond to different types of characters

Preferred Skills

• Ability to work in a fast-paced environment
• Strong multitasking and organizational skills
• Professional appearance and customer-oriented attitude
• Ability to work independently and as part of a team

Working Conditions

• Willing to work on shifting schedules, weekends, and holidays when necessary
• Able to handle multiple customer concerns and operational tasks efficiently