Customer Service Representative

Job Summary

In this energetic role, you will be the primary point of contact for clients seeking assistance, information, or solutions. Your enthusiasm and proactive approach will ensure every customer feels valued and supported. You’ll handle inquiries across multiple channels, including phone and digital platforms, while demonstrating excellent communication skills and a passion for delivering exceptional service. This paid position offers an exciting opportunity to develop your skills in customer engagement, data entry, and sales, all within a vibrant team environment.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Spanish.
• Provide accurate information about products, services, and company policies to ensure customer satisfaction.
• Assist customers with account management, order processing, and troubleshooting issues efficiently.
• Utilize data entry skills to update customer records accurately and maintain detailed logs of interactions.
• Identify opportunities for upselling or cross-selling products that meet customer needs while enhancing their experience.
• Demonstrate excellent phone etiquette and communication skills to create positive interactions with diverse clients.
• Analyze customer feedback and issues to suggest improvements in service delivery or product offerings.

Experience

• Previous experience in customer service or sales roles is preferred but not required; training will be provided.
• Bilingual proficiency in English and french is highly desirable to serve a diverse customer base effectively.
• Strong analysis skills to assess customer needs and recommend suitable solutions confidently.
• Familiarity with data entry processes and CRM (Customer Relationship Management) systems is a plus.
• Excellent communication skills, including active listening and clear verbal expression.
• Ability to handle multiple tasks simultaneously while maintaining professionalism under pressure.
• Experience in upselling or cross-selling products will be considered an asset.

Pay: $45,000.00-$50,000.00 per hour

Benefits:

• Dental care

Work Location: In person