Customer Service Representative

Job Summary

Customer Support Jobs in Mumbai I Voice Process Hiring Customer Service Representative Mumbai

Are you a fresher or an experienced looking for customer service jobs in Mumbai Do you want to begin your career in a global CX company Fusion CX is offering exciting customer service associate jobs in Mumbai. Fusion CX is seeking empathetic, patient, and persuasive individuals to join our vibrant team as Customer Service Representatives in Mumbai. This role is crucial in providing assistance and protection services to our customers, focusing on explaining claim rejections and resolving concerns. If you re fluent in English and Hindi, possess excellent communication skills, and are passionate about helping others. In that case, we invite you to apply and grow with us in a fast-paced environment.

Job Description

As a Customer Service Representative for our Mumbai team, you will:

• Proactively reach out to customers to discuss their policies, answer questions, and address any concerns.
• Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process.
• Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs.
• Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures.
• Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor.
• Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries.

Job Requirements

Here is the list of educational qualifications, skills, and attributes of an ideal candidate for the customer service representative role in Mumbai:

• Education:
  • Graduates with no prior work experience or undergraduates with a minimum of 6 months of experience post-12th board exams are welcome to apply.
• Skills:
  • Certification in Versant Level 5.
  • Basic computer literacy and proficiency in MS Office (Word and Excel).
  • Typing speed of 22 WPM with 85% accuracy.
  • Exceptional communication and interpersonal skills.
  • Capability to work both independently and as part of a team.
  • Positive attitude and a strong work ethic.
• Age criteria: 18 to 38 years.
• Hiring Process:
  • HR Screening/Filtration.
  • Psychometric test (80% pass rate required).
  • Typing test.
  • Versant test.
  • Operational Interview.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.