Customer Service Representative

Customer Service Representative

NorthStar Dynamic is looking for a friendly and dependable Customer Service Representative to join our Nashville team and support our AT&T Fiber campaign.

In this role, you will work directly with customers, answer questions about AT&T Fiber services, explain available options and promotions, and help customers through the enrollment process. This is a great opportunity for someone who enjoys working with people and wants to build experience in customer service, communication, and sales.

Customer Service Representative Responsibilities

• Speak with customers face-to-face in a professional and friendly manner
• Explain AT&T Fiber services, plans, pricing, and current promotions
• As a Customer Service Representative, confidently answer customer questions clearly and accurately
• Learn about each customer’s needs and recommend suitable service options
• Assist customers with enrollment and account setup
• Provide a positive customer experience from start to finish
• Maintain accurate customer and account information
• Work with the team to meet daily customer service and sales goals
• Participate in ongoing product and customer service training dedicated for Customer Service Representatives

What We’re Looking For

• Strong communication and people skills
• Friendly, positive, and professional attitude
• Comfortable speaking with new customers
• Dependable and willing to learn
• Able to work well independently and as part of a team
• Previous experience in customer service, retail, hospitality, or sales is helpful but not required

What We Offer

• Hands-on training
• Ongoing coaching and support
• A positive, team-oriented work environment
• Opportunities to build customer service, communication, and sales skills

Pay: $46,964.76 - $56,559.71 per year

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Work Location: In person