Customer Service Representative

Customer Service Representative

Location: Austin, Texas
Job Type: Full-time
Pay: $20.00–$24.00 per hour

Customer Service Representative – Full-Time

We're looking for a Customer Service Representative to join our Austin team and help customers get the answers and support they need.

This is a hands-on customer service role where you'll handle real questions, solve everyday problems, and make sure customers know what happens next. If you're a good listener, communicate clearly, and don't give up when the answer isn't immediately obvious, you could be a great fit.

Previous customer service experience is helpful, but not required. Paid training is provided.

What You'll Handle

Your day will involve a steady mix of customer conversations and administrative tasks. You'll respond to customers by phone, email, and other support channels while keeping account information and records accurate.

Some questions will have quick answers. Others will require you to investigate the situation, explain available options, or involve another department.

You'll be responsible for:

• Answering customer questions and providing accurate information
• Assisting with orders, accounts, and general service requests
• Looking into customer concerns and identifying appropriate solutions
• Processing approved updates and changes accurately
• Documenting customer interactions in company systems
• Explaining policies and procedures in straightforward language
• Escalating issues that require additional support
• Following up on open requests when necessary

What Will Help You Succeed

We're looking for someone who can be professional without sounding scripted.

You should be comfortable speaking with different types of customers, including people who may be confused or frustrated. Being able to listen, stay calm, and focus on finding a solution is important.

A strong candidate will:

• Communicate clearly by phone and in writing
• Have good listening and problem-solving skills
• Be comfortable using computers and learning new systems
• Stay organized while managing multiple requests
• Pay attention to details when updating customer information
• Be dependable and comfortable working as part of a team

Experience in customer service, call centers, retail, hospitality, reception, or office support can be useful, but we're open to candidates from different backgrounds.

Schedule, Pay & Benefits

• $20.00–$24.00 per hour
• Full-time position
• Monday through Friday schedule
• Paid training
• Health, dental, and vision insurance for eligible employees
• Paid time off and paid holidays
• Ongoing professional development
• Opportunities for advancement

This position is based in Austin, Texas.

Applicants must be authorized to work in the United States. We are an equal opportunity employer.

Interested in Joining the Team?

If you're looking for a steady customer service role where you can build useful skills, solve real problems, and become someone customers can rely on, we encourage you to apply.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person