Customer Service Representative

MOVe Group is seeking a dedicated Customer Service Representative to join our team in Wiri, Auckland. This is a full-time position where you will be the frontline of our customer-facing operations, delivering exceptional service and support to our valued clients. As a Customer Service Representative, you will play a vital role in building and maintaining strong customer relationships, resolving inquiries efficiently, and representing the MOVe Group brand with professionalism and enthusiasm. Your contributions will directly impact customer satisfaction and loyalty, making this a strategically important role within our organisation.

Key responsibilities

• Responding to customer enquiries via phone, email, chat and other communication channels in a timely and professional manner
• Providing accurate information about products and services to customers and addressing their questions and concerns
• Processing customer transactions, orders and requests whilst maintaining accuracy and attention to detail
• Troubleshooting customer issues and escalating complex problems to appropriate teams when necessary
• Maintaining comprehensive and organised customer records and documentation
• Building positive relationships with customers to foster loyalty and repeat business
• Following company policies and procedures whilst adhering to quality standards and service level agreements
• Contributing to a collaborative team environment and supporting colleagues to achieve shared objectives
• Identifying opportunities for service improvement and providing feedback to management

What we're looking for

• Excellent communication skills, both written and verbal, with the ability to communicate clearly and professionally with diverse customers
• Strong customer service ethos with a genuine desire to help and support customers
• Proven experience in a customer-facing or call centre role, ideally within a fast-paced environment
• Organisational and time-management skills with the ability to juggle multiple tasks and priorities
• Problem-solving abilities and a proactive approach to resolving customer issues
• Proficiency with computer systems and customer relationship management (CRM) software
• Patience, empathy and emotional intelligence when dealing with customers
• Ability to work independently as well as collaboratively within a team
• A positive attitude, reliability and commitment to delivering consistent quality service
• Experience in a similar industry or role would be advantageous

What we offer

At MOVe Group, we are committed to creating a supportive and inclusive workplace where our employees can thrive. We offer a range of benefits designed to enhance your work-life balance and professional development, including competitive remuneration, opportunities for career progression and skills development, a collaborative and friendly team environment, and access to employee support programmes. We value our staff and believe that investing in your wellbeing and growth contributes to your success and ours. We encourage applications from all backgrounds and are happy to discuss flexible working arrangements or any adjustments you may require to support your success in this role.

About us

MOVe Group is a dynamic and customer-focused organisation committed to delivering high-quality products and services to our clients. We pride ourselves on our strong company culture, where teamwork, innovation and customer satisfaction are at the heart of everything we do. With a reputation built on reliability and professional service, we continue to grow and evolve whilst maintaining our core values and commitment to excellence. We are an employer that values diversity, inclusivity and the development of our people, creating an environment where everyone can contribute meaningfully to our collective success.

Apply now

If you are a motivated and customer-focused professional looking to join a growing organisation, we would love to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this Customer Service Representative role at MOVe Group.