Customer Service Representative

Why work with us?

• Up to PHP 28,000 Basic salary (depending on related work experience) plus KPI Bonus!
• HMO after regularization
• Morning Shift, Mid Shift and Night Shift
• Paid Training
• Paid Time Off - 12VL and 12SL
• Incentives
• Company Events
• Fun working environment

Qualifications:

• eCommerce Customer Service or Sales-related is a plus!
• BPO experience is also highly valued
• Open Newbies
• Organized, coachable, and goal-oriented
• A go-getter attitude with strong communication skills
• Good conversational English communication skills are required

Responsibilities:

• Respond to inbound and outbound calls, emails, or chats to assist customers with post-purchase needs.
• Process refunds, provide product information, and support promotional campaigns (e.g., cashback, product reviews).
• Follow up with customers to confirm resolution of concerns and build relationships.
• Accurately record all customer interactions in the CRM or designated system.
• Identify opportunities for upselling or cross-selling when applicable.
• Coordinate with internal teams to resolve customer concerns effectively.
• Support the implementation and monitoring of after-sales campaigns and programs.
• Adhere to company policies and applicable laws (e.g., DNC, GDPR).
• Achieve performance targets for productivity, quality, and customer satisfaction.
• Participate in cross-training, upskilling, and other development activities as needed.
• Share feedback on recurring issues to help improve processes.
• Perform other CSR-related tasks that may not be specifically listed in this job description but are aligned with the general scope of the role.