Customer Service Representative

Company: Bay Pickle
Employment Type: Part-time / Full-time

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Role Overview

Bay Pickle is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives across our locations in Tin Hau, Wong Chuk Hang, Tsuen Wan and Tseung Kwan O. The ideal candidate will be the first point of contact for our members and guests, providing exceptional service to ensure a seamless and positive experience with Bay Pickle.

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Key Responsibilities

1. Member Support:

   • Handle inbound inquiries from members and potential customers via phone, email, and in-person.
   • Assist with court bookings, class registrations, membership upgrades, and billing questions.
   • Provide detailed information about Bay Pickle’s services, programs, and promotions.

2. Administrative Duties:

   • Manage court reservation systems and update member records accurately.
   • Process payments, refunds, and membership renewals.
   • Coordinate with coaches and venue staff to ensure smooth daily operations.

3. Issue Resolution:

   • Address and resolve customer complaints or concerns promptly and professionally.
   • Escalate complex issues to the management team when necessary.

4. Promotion of Services:

   • Actively promote Bay Pickle’s programs (e.g., junior academies, tournaments, leagues) to members and visitors.
   • Encourage participation in events and referral programs.

5. Venue Maintenance Support:

   • Ensure reception and common areas are tidy and welcoming.
   • Assist with basic equipment rental and sales (e.g., paddles, balls).

*Employees may be required to work across multiple locations as part of their duties.

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Qualifications

• Experience: Prior customer service experience (e.g., retail, hospitality, sports facilities) preferred.

• Skills:

  • Excellent communication skills in Cantonese and English (Mandarin is a plus).
  • Proficiency with basic computer systems (e.g., booking software, Microsoft Office).
  • Friendly, patient, and proactive attitude.

• Attributes:

  • Passion for sports and community engagement.
  • Ability to work flexible hours, including weekends and holidays.

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Why Join Bay Pickle?

• Be part of Hong Kong’s fastest-growing pickleball community.
• Work in a dynamic, fun, and health-oriented environment.
• Opportunities for growth within the company (e.g., venue management, coaching assistance).