Customer Service Representative

We are seeking a detail-oriented and customer-focused Insurance Customer Service Representative to support our agency’s daily operations. This role is responsible for assisting clients with policy inquiries, processing changes, and ensuring a high level of service that strengthens client relationships and retention.

Benefits Annual Base Salary + Commission

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Responsibilities Serve as the primary point of contact for client inquiries via phone, email, and in-person

Assist clients with policy changes, renewals, billing questions, and coverage explanations

Process endorsements, cancellations, reinstatements, and new policy applications

Maintain accurate client records in agency management systems (CRM)

Review policies for accuracy and identify coverage gaps or cross-sell opportunities

Follow up on pending items, claims, and underwriting requests

Support agents with administrative tasks and client communication

Ensure compliance with insurance regulations and company standards

Requirements Previous customer service experience (insurance experience preferred)

Active Property & Casualty license (or willingness to obtain)

Strong communication and problem-solving skills

High attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Proficiency with Microsoft Office and CRM systems

Company Description Mitchell Angeles Farmers Insurance, a top agent in District 3504, a President's Council District, (top 1% nationwide) and is a leading provider in the insurance industry, dedicated to safeguarding the futures of individuals and families. Our mission is to deliver comprehensive insurance solutions tailored to meet diverse needs, ensuring peace of mind for our clients. We pride ourselves on our commitment to exceptional customer service and community engagement, fostering a culture of integrity and support.