Customer Service Representative

Cannon Industries

A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.

General Job Description:

Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product.

Minimum Qualifications:

• Minimum 2 years customer service experience in an administrative/office setting
• Excellent phone communication ability
• Ability to navigate a computer database
• Attention to detail.
• Organized with clerical skills.

Specific Duties:

1. Responsible for customer order entry from EDI
2. Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule.
3. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information
4. Handles customer inquiries pertaining to orders/product
5. Communicates with customers daily to report ship & delivery information
6. Complete ASN (Advance Ship Notice) when parts ship to customer
7. Monitor all shipments by production to customer
8. Maintain all customer files
9. Create Expediter Report
10. Monitor the customers delivery performance
11. Acknowledge customer PO’s (purchase orders)
12. Proactively notify customers of late orders
13. Assign RMA’s (Return Material Authorization) to quality department for reconciliation
14. Provide proof of delivery to customers as necessary for invoice discrepancies.
15. Maintain and input data pertaining to customer orders in database

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.