Customer Service Representative

• Acts as the link between the Customer Service Head and existing clients.
• In consultation with the Customer Service Head, provides timely solutions to customer queries and ensures accuracy of information.
• Creates a monitoring system to track customer inquiries and complaints and determines reasons for speedy or delays in action.
• Ensures high level of customer service by coordinating meetings with clients and timely response of inquiries/complaints.
• Regularly touches base with current clients by gathering feedback in order to improve quality service, productivity, and profitability.
• Customer liaison for trucking concerns.
• Organizes and maintains a complete and updated client records of old, existing, and new clients both in soft and hard copies.
• Obtains and evaluates relevant data to handle complaints and inquiries of the customers; analyses information and recommends corrective actions.
• Prepares letters/communications to existing clients as directed by the CSH.
• Helps the CSH in preparing reports and statistics related to Customer Service function by collecting data from operation, management, Accounting Department, Trucking and Clients.
• Assists the CSH in the implementation of customer service strategies to improve quality service, productivity, and profitability.
• Maintains accurate and proper records of all the transactions/sales/complaints/ orders/cancellations/ client contracts/correspondences/minutes of discussions or meetings that have taken place.
• Encodes timely, accurate, and complete Purchase Order (PO) details in Quotation Module of Accounting database for production and billing purposes.
• Ensures complete provision of client materials such as sample products and bundling guidelines prior to the accomplishment of Time and Motion Study Request Form (TMSRF).
• Responsible in approval of project’s mock-up sample prior to mass production.
• Coordinates and follows-up the TMS result as well as initial costs from Finance.
• Evaluates initial cost vis a vis previous or similar project cost for proper benchmarking
• Coordinates with Business Development for future leads and/or other tasks
• Helps in the preparation of weekly and monthly reports that need to be submitted every Monday for weekly and on the 10th of every month for monthly.
• Fills up & updates Long Term Production Plan (LTPP) regularly every Tuesday for weekly reports & every Wednesday of the 3rd week of the month for Monthly reports.
• Ensures the submission of LTPP every Tuesday and Monthly reports on the Wednesday of the 3rd week of the month.
• Fills up and regularly updates Project Cost Monitoring form
• Accomplishes and updates Project Performance report and sends to clients at the end of every quarter.
• Provides minutes of meeting for Sales and Operation Meeting (SNOP) weekly and sends to department involved cross copy OP
• Ensures that all reports should be with the knowledge and approval of the department/business unit head and/or designate.
• Fully adheres to the company’s Code of Discipline.
• Performs other tasks that the CSH and/or President may assign from time to time.

Qualifications

• College Graduate, preferably Industrial Engineering or Marketing
• Fresh Graduates are welcome to apply
• Strong communication skills
• Willing to learn the business