Customer Service Representative

Customer Service Representative

We are looking for a full-time Customer Service Representative to join our Consumer Sales Team at Carrara, on the Gold Coast.

You will be responsible for responding to and solving customer enquiries over the phone, in person, and via email or online. If you are interested in customer experience and would like to be part of a supportive team, we’d love to hear from you.

What You Will Be Doing:

• Responding to and solving customer enquiries over the phone, in person, and via email, online, and supporting social media responses when needed.
• Work to ensure consistent ABI Interiors customer experience across all touchpoints.
• Input customer information to maintain strong data capture.
• Complete daily caseloads to a high standard.
• Proactive and professional collaboration with all customers, teams, and departments.
• Available to assist other team members and stakeholders with all customer service-related enquires.

About You:

• Passionate about creating an exceptional customer experience.
• Confident, friendly, and patient phone manner.
• Able to problem-solve.
• Competent computer skills, including the use of Apple processing systems and working across multiple programs.
• Experienced with Salesforce, RingDNA or WooCommerce highly regarded.
• High attention to detail.
• Enthusiastic about learning and development.

What we can offer you:

• Full-time: Monday – Friday, working 38 hours per week across our operational hours.
• Purpose-built HQ with an onsite gym and Pilates studio.
• Generous company perks, including free barista coffee and breakfast when working on site.
• Fun social events so you can connect with your team members.

If this opportunity feels like the right fit for you, we encourage you to apply with your resume and cover letter, sharing how your experience and skills could contribute to our team and culture.

About ABI Interiors:

ABI Interiors is a Queensland family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.