Customer Service Representative

Thrive in fast-paced service environments, active daily communication, and resolving client inquiries? Enjoy working directly with people, managing customer accounts, and supporting day-to-day business workflows from the ground up?

If you're looking for a full-time Customer Service Representative job in Manchester where every shift brings new challenges, hands-on learning, and structured pathways into operations management, this could be the perfect opportunity for you.

We are seeking a motivated and reliable Customer Service Representative to join our expanding team in Manchester. In this practical, interactive role, you will learn client support operations, handle incoming customer inquiries, and uphold high service delivery standards to build the essential skills needed for future supervisory and account lead positions.

Be Part of the Daily Support Team

From assisting clients across primary communication channels to updating customer profiles and tracking query resolutions, you will be actively involved in every phase of our daily support operations in Manchester.

Working alongside experienced shift leads and department mentors, you will resolve service requests, assist with account troubleshooting, and ensure every customer interaction reflects strong brand standards. It’s an active, engaging role designed to give you real-world experience in customer operations, communication, and client account handling.

Your responsibilities will include:

• Assisting customers warmly across digital channels and telephone lines, resolving inquiries accurately and promptly
• Managing account updates, onboarding inquiries, and participating in daily shift huddles
• Representing partner brands with confidence, empathy, and professional clarity across every service touchpoint
• Updating customer profiles, logging interaction notes, and maintaining account histories using internal CRM software
• Tracking query resolution metrics, maintaining service quality, and working toward team SLAs
• Collaborating with department supervisors and shift leads to ensure clear, accurate solutions for clients
• Working toward individual performance milestones, customer satisfaction goals, and team targets
• Continuously developing your active listening, problem-solving, and relationship-building abilities

What You'll Bring

We are looking for an organized, approachable individual who enjoys connecting with people, adapts well to dynamic workplace settings, and demonstrates strong career ambition.

You'll be a great fit if you:

• Enjoy working in people-focused environments and delivering helpful customer experiences
• Have previous experience in customer service, retail, contact centers, hospitality, or office administration (beneficial but not required)
• Communicate clearly, politely, and confidently with customers and team members
• Stay organized, detail-oriented, and calm during high-volume support periods
• Work effectively using your own initiative while supporting fellow team members
• Bring a positive, goal-oriented mindset and an eagerness to pick up CRM software routines quickly
• Demonstrate strong punctuality, dependability, and professional integrity

We welcome motivated candidates eager to build a long-term, rewarding career in customer operations, team leadership, and service management.

What's in it for You?

You will receive the structured guidance, practical training, and growth opportunities needed to launch your customer support career.

Benefits include:

• Competitive base salary plus performance-based bonus schemes and team incentives
• One-on-one mentorship and hands-on operational coaching from day one
• Fully paid onboarding and clear, fast-track career progression milestones
• Clear pathways into Senior Customer Representative, Quality Specialist, and Team Leader positions
• Training in CRM tools, escalation workflows, and account handling strategies
• Recognition programs, performance awards, and regular team social events
• A supportive, collaborative, and career-driven working environment across Manchester

Start Your Career in Customer Operations

Every successful service leader starts with strong operational fundamentals and hands-on customer engagement. This role offers the platform to gain practical account experience, build confidence in communication, and advance into management within the customer service sector.

If you are ready to join a team that values drive, recognizes achievement, and invests in your growth, we want to hear from you.

Apply today for this Customer Service Representative position in Manchester and take the first step toward your career in customer operations!

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking

Work Location: In person