Customer Service Representative

We are hiring for our Washington, NJ location and our soon-to-open Phillipsburg, NJ location.

At C&L Autobody, we pride ourselves on a 40-year legacy of excellence in the automotive industry. As a Customer Service Representative, you’ll be an essential part of our team, providing top-tier service to our valued customers. We believe in empowering our team members to grow and succeed, and you’ll have the opportunity to build meaningful relationships while facilitating smooth and efficient service experiences. Your role will involve addressing customer inquiries, coordinating service appointments, and ensuring satisfaction at every interaction.

We offer competitive pay, full benefits including medical, dental, and vision coverage, paid time off, paid holidays, and a 401(k) with a company match. Your skills in communication and problem-solving will be key to enhancing our customers’ experiences. Join us in a supportive environment where your contributions matter, and let’s drive towards success together.

Compensation:

$19 - $23 hourly

Responsibilities:

• Greet customers upon arrival and convey information efficiently and effectively.
• Follow the organization's policies and procedures.
• Respond to customer inquiries, product and repair questions, and customer complaints.
• Communicate updates to customer regarding their vehicle status.
• Maintain customer files and appointments, organized and prepped for drop-off
• Answer phones and assist customers with questions and/or concerns.
• Troubleshoot with your team on any info relayed from the customer.
• Assist customers in finding solutions and alternatives for their insurance claims inquiries.
• Ensure accurate and efficient processing of payments.
• Maintain a professional and positive demeanor while interacting with customers.
• Work collaboratively with team members to achieve excellent customer service and satisfaction.
• Respond to customer inquiries and provide information about products and services.

Qualifications:

• Excellent communication skills, both verbal and written, are required for this position.
• The candidate must possess strong problem-solving skills and be able to make effective decisions.
• Multitasking and prioritizing tasks efficiently are crucial abilities needed for this role.
• Exceptional customer service skills are a must to excel in this position.
• Proficiency in using computer systems and software is essential for the job.

About Company

C & L Autobody has been in business for over 40 years. We proudly serve New Jersey, New York, and areas beyond, and we provide reliable towing services to our community.

We offer competitive pay based on experience.

We also offer full benefits (medical, dental, and vision), paid time off, paid holidays, and a 401(k) with a company match.