Customer Service Representative

$12 Per hour

24 August to 30 September

Temp Customer Service Officer

(Chai Chee)

Mon to Fri - 8.30am to 6pm
(No Experience needed)

Job Description

• Provide excellent customer support across various communication channels, including phone calls, emails, and live chat platforms.

• Understand customer enquiries and concerns by reviewing relevant information and delivering clear, effective solutions to resolve issues promptly.

• Strive to resolve cases at the first point of contact, coordinating with internal teams and external service partners when required to ensure timely resolution in accordance with service standards.

• Share constructive suggestions on systems, processes, tools, and guidelines to improve operational efficiency and enhance customer satisfaction.

• Deliver consistent, high-quality service by following established procedures and service protocols.

• Build positive and lasting customer relationships by demonstrating empathy, professionalism, and a proactive service mindset.

• Undertake additional tasks assigned by management and support the ongoing implementation and improvement of the organization's Quality Management System.

Job Requirements

• Minimum GCE ‘A’ Level qualification; candidates awaiting ‘A’ Level results are welcome to apply.

• Proficient in Microsoft Office applications with good typing and keyboarding skills.

• Strong customer service orientation with a positive and professional attitude.

• A collaborative team player who is adaptable and able to perform well in a fast-paced environment.

• Demonstrates good time management skills with the drive to meet and exceed performance expectations.

• Comfortable working with computers and navigating multiple systems simultaneously.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

Ken Zhang Aichang

Reg No: R1110470

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024