Customer Service Representative

We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet targets and deliver an excellent customer experience.

Job Description

• Process sales orders accurately and in a timely manner.
• Prepare and issue quotes.
• Maintain and update customer databases.
• Act as a point of contact for customers regarding orders, deliveries, and general inquiries.
• Coordinate with HQ to ensure timely delivery, stock availability and billing.
• Support the sales team with administrative task.
• Ensure all sales documentation is compliant with company policies and procedures.

What we're looking for

• Proven experience as a Customer Service Representative or similar role.
• Minimum Diploma in Business, Sales, Marketing, or related field.
• Attention to detail and problem-solving skills.
• Ability to work independently and manage time effectively
• Ability to work well in a team and under pressure

Additional Information

• This position will be stationed in Phillippines.
• Able to Work from Home
• Working Hours: Monday to Friday (8:30am to 6:00pm)