Customer Service Representative

Job Summary: We are seeking a dedicated and versatile Customer Service Representative & Warehouse Associate to join our dynamic team. This dual-role position involves handling customer interactions through phone calls and emails while also performing warehouse tasks, including lifting items up to 75 lbs. The ideal candidate will be detail-oriented, adaptable, and committed to delivering an exceptional customer experience while ensuring the efficient operation of the warehouse.

Key Responsibilities:

Customer Service:

• Answer incoming calls and respond to customer inquiries with professionalism and accuracy.
• Manage customer communication via email, providing timely and effective resolutions.
• Process orders, track shipments, and provide updates to customers.
• Resolve customer concerns and escalate issues when necessary.
• Maintain accurate records of customer interactions in the CRM system.

Warehouse Operations:

• Pick, pack, and prepare orders for shipping according to company standards.
• Load and unload shipments, ensuring proper handling of materials.
• Maintain a clean and organized warehouse environment.
• Conduct regular inventory counts and update stock records.
• Safely operate warehouse equipment, such as forklifts, as needed (training provided if required).

Requirements:

• High school diploma or equivalent.
• Prior experience in customer service and/or warehouse operations is preferred.
• Ability to lift and move items up to 75 lbs safely and efficiently.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and comfortable learning new systems.
• Detail-oriented with strong problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.
• Commitment to maintaining a safe and respectful workplace.

Schedule:

• Full-time position with shifts that may require occasional weekend or overtime work based on business needs.

Benefits:

• Competitive pay.
• Paid time off and holidays.
• Opportunities for growth and cross-training within the company.

Join our team and play a key role in ensuring customer satisfaction and operational efficiency. If you are a team player who enjoys variety in your workday, we encourage you to apply!

Pay: $25.00 per hour

Work Location: In person