T
Teleperformance Global Services FZ-LLC
Customer Service Representative
Skills
E-commerce WebsitesCRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
AED 48,000 – AED 54,000 / year
Location:
Dubai - United Arab Emirates
Work mode:
Onsite
Published on:
17 August 2026
What they need
- Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
- Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
- Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
Desired Candidate Profile
- Fluency in English is mandatory; proficiency in Arabic is a Must.
- Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
- Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
- 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
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