Customer Service Representative

Newcastle, Co. Wicklow | Full-time, on-site

Be the voice of a growing name in Brewing & Distilling!

Craft brewers and distillers around the world rely on WHC Lab to make great beer and spirits and they rely on our customer service team to make working with us effortless. As our Customer Service Representative, you'll be the first person our customers speak to, the one who makes sure every order lands on time, every question gets a real answer, and every interaction feels like dealing with people who genuinely care.

This isn't a call-centre job. You'll work directly with brewers, distillers, and international distributors, get to know our products inside out, and see the direct impact of your work on a company that's scaling fast.

What your days will look like

• Being the friendly first point of contact for customers by phone, email, and WhatsApp
• Managing orders end-to-end through Shopify and our direct sales channels, accuracy and speed are your bread and butter
• Keeping customers in the loop with product info, order updates, and tracking details
• Reporting to our head of customer service, you will work closely with our warehouse, logistics, and technical teams to solve problems before customers even notice them
• Supporting our international distributors with orders, documentation, and Certificates of Analysis
• Turning complaints into loyal customers with a calm, solutions-first approach
• Keeping our customer records and systems sharp and up to date

You'll thrive here if you...

• Have experience in customer service, order processing, or admin and enjoyed the parts where you got to help people
• Communicate clearly and warmly, in writing and on the phone
• Have an eye for detail (a mistyped order number bugs you more than it should)
• Can juggle multiple queries without dropping the friendly tone
• Like working in a small, close-knit team where your contribution is visible
• Are curious about brewing and distilling? No industry experience needed, we'll teach you everything
• Have a full driving licence and access to a car (our Newcastle site isn't reachable by public transport)

Bonus points for Shopify or CRM experience, but attitude matters more than software.

What's in it for you

• Competitive salary , negotiable on experience, with annual pay reviews
• Travel , opportunities to attend international industry events and trade shows
• 24 days holiday plus bank holidays
• Real growth , we're scaling, and we'd rather promote from within
• Ongoing training and professional development
• A team you'll actually like , regular lunches, brunches, and a genuinely sociable culture

Sound like you?

Apply here and attach your CV!