CUSTOMER SERVICE REPRESENTATIVE

We are in need of Customer Service Representative for Wolhwa Galbi Makati

Job Description:
-engage with customers via phone, email, or social media to gather valuable feedback, address complaints, and ensure a positive dining experience. This role also involves supporting our marketing efforts by providing insights from customer interactions, helping to improve promotional strategies, and enhancing overall customer satisfaction.

Key Responsibilities:
-Handle customer inquiries through phone, email, and social media platforms to collect feedback on their dining experience.
-Professionally address customer complaints, offering solutions or escalating issues as needed. Accurately document customer feedback and interactions in the CRM system.
-Follow up with customers to ensure their concerns are resolved satisfactorily.
-Collaborate with the marketing team to share insights and customer preferences.

• Assist in promoting special offers, events, and new menu items through social media inquiries.
  -Maintain a positive attitude and represent the restaurant brand professionally at all times.

Qualifications:
-Bachelor's degree in Marketing, Customer Interaction, or a related field (CSR experience will also be considered).
-Proven experience in telemarketing, customer service, or similar roles is a plus.
-Excellent communication and active listening skills.
-Ability to handle challenging situations with patience and professionalism.
-Knowledge of the restaurant industry is a plus.
-Strong organizational skills and attention to detail.
-Ability to work independently and collaboratively within a team.
-Skills in CapCut (video editing) and Adobe Illustrator (design) are a plus!
-Supporting the Marketing Specialist: Provide real-time customer feedback and insights to help tailor marketing campaigns.
-Assist in executing promotional campaigns through outbound calls and follow-ups. Help identify customer preferences and trends to inform marketing strategies.

You may send your resume at: [email protected]
Use your preferred position as subject (ex: JUAN DELA CRUZ - CSR)