Customer service representative

Join Our Team as a Customer Service Representative at Empire Roofing Today!

Are you passionate about helping others and delivering exceptional service? Empire Roofing Today is looking for a dedicated Customer Service Representative to be the friendly voice that connects our customers to the roofing solutions they need. If you thrive in a fast-paced environment and enjoy making a difference, we’d love to hear from you!

About Empire Roofing Today

At Empire Roofing Today, we’ve built a reputation as a trusted provider of high-quality residential and commercial roofing services across Central Florida. With over 40 years of combined industry experience, we specialize in roof installations, repairs, maintenance, storm damage restoration, and insurance claim assistance. Our mission is to protect homeowners' and businesses' most valuable assets with honesty, craftsmanship, and exceptional service.

We take pride in our dedicated team, use of quality materials, and reliable solutions tailored to Florida’s unique climate. Joining our team means becoming part of a company that values integrity, teamwork, and customer satisfaction.

What You’ll Do

As a Customer Service Representative, you’ll play a vital role in ensuring our customers have a seamless and positive experience. Your responsibilities will include: - Answering customer inquiries via phone, email, or in person with professionalism and care. - Assisting customers in understanding our services, scheduling appointments, and addressing concerns. - Coordinating with internal teams to ensure timely and accurate service delivery. - Maintaining accurate records of customer interactions and transactions. - Providing support for insurance claim assistance and storm damage inquiries. - Representing Empire Roofing Today with a friendly and approachable demeanor.

What We’re Looking For

We’re seeking a customer service professional who brings: - At least 3 years of experience in a customer service or similar role. - Exceptional communication and interpersonal skills. - Strong organizational abilities and attention to detail. - A proactive approach to problem-solving and a customer-first mindset. - Familiarity with roofing services or home improvement industries (a plus, but not required).

Why Join Empire Roofing Today?

While we don’t currently offer additional benefits, working with us means being part of a company that values its employees as much as its customers. Here’s what you can expect: - A supportive and collaborative team environment. - Opportunities to grow and develop your skills in a trusted and respected company. - The chance to make a real impact by helping customers protect their most valuable assets.

Ready to Apply?

If you’re ready to bring your customer service expertise to a company that values craftsmanship, honesty, and exceptional service, we’d love to hear from you! Apply today and take the first step toward joining the Empire Roofing Today family.