Customer Service Representative

職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。 Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容: DUTIES

• Understand UPS service, product, systems and procedure
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues
• Recommend solutions to service concerns to management
• And any other duties assigned from time to time

Requirements

• Candidates with SPM/STPM must have minimum 1 year call centre experience.
• Candidates with Diploma, College degree with experience is highly desirable but not necessary.
• Candidates must have a minimum credit in English in SPM.
• Typing speed at >30 wpm.
• Good command of written and spoken English.
• Candidates must be computer literate.
• Candidates do not mind commuting to work in Bukit Jelutong.
• Candidates are aligned with UPS culture and value proposition.
• Candidate aspires to build at least a short term (3 years) career with UPS.
• Candidates are able to articulate why this job would be a good fit.
• Patient and pleasant personality.
• Good telephone etiquette.
• Problem solving skills.
• Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.

社員タイプ: 常勤

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