Customer Service Representative

About the Role

We’re hiring a friendly and dependable Customer Service Representative to help customers get the answers and support they need.

You’ll assist customers with questions, product information, account or order updates, returns, and routine concerns. The goal is simple: listen carefully, communicate clearly, and make each interaction as straightforward and positive as possible.

If you enjoy helping people, solving everyday problems, and working as part of a team, we’d like to hear from you.

What You’ll Do

• Respond to customer questions by phone, email, or in person
• Provide accurate information about products, services, pricing, and availability
• Assist with purchases, orders, returns, refunds, and exchanges
• Review customer information and update records accurately
• Investigate routine problems and provide practical solutions
• Explain policies and next steps in clear, helpful language
• Escalate complex issues to the appropriate team member
• Follow up with customers when additional action is required
• Document customer interactions and resolutions
• Protect confidential customer and payment information
• Work with other departments to resolve customer concerns
• Help maintain a professional and organized service environment

What We’re Looking For

Previous customer service experience is helpful but not required. Paid training will be provided.

You may be a strong fit if you:

• Enjoy helping people
• Communicate clearly and professionally
• Listen carefully and ask useful questions
• Stay calm when handling complaints or frustrated customers
• Can manage several tasks while maintaining accuracy
• Are comfortable learning computer and customer management systems
• Use good judgment and know when to ask for support
• Are dependable, organized, and punctual
• Work well independently and as part of a team

Experience in retail, hospitality, reception, sales, call centers, restaurants, or administrative support can transfer well to this position.

What We Offer

• Competitive pay of $18.00–$21.00 per hour
• Full-time hours
• Paid, hands-on training
• Medical, dental, and vision insurance for eligible employees
• Paid time off and paid holidays
• Employee discounts
• Ongoing coaching and professional development
• Cross-training in additional customer service and operational areas
• Opportunities to advance into senior representative, team lead, or supervisory roles

Position Requirements

• Ability to communicate professionally in writing and conversation
• Ability to remain patient and focused in a busy environment
• Authorization to work in the United States

We are an equal opportunity employer and consider qualified applicants without regard to any legally protected characteristic.

If you’re a dependable problem-solver who takes pride in helping people, apply today.

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person