Customer Service Representative

About the role

TechTiera Corporation is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. This is a full-time position that plays a vital role in delivering exceptional customer support and maintaining our reputation for excellence. As a Customer Service Representative, you will be the voice of our company, handling customer enquiries, resolving issues, and ensuring every interaction leaves a positive impression. Your contribution will directly impact customer satisfaction, retention, and the overall success of TechTiera Corporation.

What you'll be doing

• Answering incoming customer calls in a professional and courteous manner, responding promptly to customer enquiries and concerns
• Resolving customer issues and complaints efficiently, either independently or by escalating to appropriate departments when necessary
• Providing accurate information about products and services to customers to ensure their complete understanding and satisfaction
• Maintaining detailed records of customer interactions, transactions and follow-ups in our customer relationship management system
• Identifying opportunities to upsell or cross-sell products and services based on customer needs and requirements
• Processing customer orders, requests and account changes with accuracy and attention to detail
• Building and maintaining strong relationships with customers to promote loyalty and repeat business
• Contributing to a positive team environment and supporting colleagues to deliver outstanding service
• Adhering to company policies, procedures and quality standards at all times

What we're looking for

• High school diploma or equivalent qualification at minimum; additional qualifications in customer service or related fields are advantageous
• Proven experience working in a customer service or call centre environment, preferably for 1-2 years
• Excellent verbal and written communication skills with the ability to articulate complex information clearly and concisely
• Strong problem-solving abilities and a customer-first mindset, with the capacity to remain calm and patient when handling difficult situations
• Proficiency with computer systems and call centre software; typing speed of at least 40 words per minute is preferred
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality standards
• Active listening skills and genuine empathy for customer concerns and needs
• Reliability and punctuality, with the ability to work scheduled shifts consistently
• Fluency in English; proficiency in other languages such as Tagalog or Mandarin is a valuable asset
• Customer service certification or training qualifications would enhance your candidacy

What we offer

• Competitive salary and performance-based incentives aligned with industry standards
• Comprehensive training and onboarding programme to ensure you excel in your role
• Opportunities for career advancement and professional development within TechTiera Corporation
• Health and wellness benefits, including access to medical insurance and health support programmes
• Flexible working arrangements that support a healthy work-life balance
• Team-building activities and a supportive, inclusive workplace culture
• Employee recognition programmes celebrating outstanding performance and contributions
• Access to ongoing skills development and training opportunities to enhance your career prospects

About us

TechTiera Corporation is a forward-thinking technology-driven company committed to delivering innovative solutions and exceptional customer service. With a focus on building lasting relationships with our clients, we pride ourselves on our team's dedication, professionalism and passion for excellence. Our company culture values integrity, collaboration and continuous improvement, fostering an environment where employees can thrive and grow. We are proud to be an equal opportunities employer, welcoming diverse talents and perspectives to our organisation.

Ready to join our team?

If you are enthusiastic about delivering outstanding customer service and believe you have the skills and commitment we are looking for, we would love to hear from you. Please apply now with your CV and a cover letter outlining your customer service experience and why you would be an excellent fit for TechTiera Corporation.