Customer Service Representative

Job Overview

We are hiring a Customer Service Representative for our busy automotive dealership in Brandon, FL. This role is ideal for someone who enjoys working with customers, scheduling appointments, and keeping operations running smoothly.

We're not just about cars; we're about creating positive experiences for everyone who walks through our doors or calls us. As our Customer Service Representative / Service Appointment Coordinator, you'll be the welcoming voice and the organizational wizard that keeps our service department running smoothly. You'll be the first point of contact for our valued customers, guiding them through scheduling their vehicle service with ease and a smile. If you have a knack for clear communication, a talent for organization, and a genuine passion for helping people, you'll fit right in. Come be a part of a team that values your contribution and offers a supportive and inviting atmosphere where you can truly make a difference.

Salary Range: $40,000.00 - $55,000.00 per year

Benefits

Commission Only

Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Career Growth Opportunities
Retirement Plan
Weekly Pay

401k with company match
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands

Requirements

• Bilingual in English and Spanish is preferred.
• Proven experience in a customer service or appointment setting role.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency in using CRM software and standard office applications.
• A positive attitude and a genuine desire to help others.
• Ability to work effectively in a busy office environment.

Responsibilities

• Answer incoming calls promptly and professionally, providing welcoming customer support at first point of contact.
• Schedule service appointments for customers, ensuring accuracy and efficiency.
• Communicate clearly with customers regarding service details, estimated times, and any special instructions.
• Coordinate with the service department to confirm availability and manage the appointment schedule.
• Address customer inquiries and concerns with empathy and a focus on solutions.
• Maintain detailed and accurate records of all customer interactions and appointments.

About Us

If you're looking to join a dealership group with a reputation for being an automotive industry leader, Ed Morse Auto Group is the place. We have a special interest in helping our employees reach their full potential. The Ed Morse Auto Group will train you for success and give you the necessary tools and knowledge to accelerate your career. You'll have countless opportunities for professional growth, internal promotions, success incentives, and more income earning potential. You'll also enjoy working in a modern, state-of-the-art facility and friendly environment. Even better, the Ed Morse Auto Group offers a full range of competitive benefits like health, dental, vision, paid vacation, 401(k) and more. Ed Morse Auto Group has owned and operated dealerships throughout Arizona, Florida, Texas, Oklahoma, Missouri, Illinois, Iowa and Colorado for 80 years. We look forward to meeting with you about joining our team and having a rewarding career with the Ed Morse Auto Group.