Customer Service Representative

US Customer Service Representative

CreditBoxed Inc. – Remote, United States

About the role

CreditBoxed Inc. is seeking a reliable and customer-focused US Customer Service Representative to support customers across CreditBoxed and CreditHandled.

This is a US-based role working during agreed US business hours. You will handle inbound and outbound customer calls, respond to general enquiries and help customers understand and use our services.

You will be an important point of contact for our customers, so we are looking for someone who communicates clearly, treats customers fairly and takes ownership of resolving enquiries professionally.

Key responsibilities

• Answer inbound customer calls relating to CreditBoxed and CreditHandled.
• Respond to customer enquiries by telephone and, where required, email or live chat.
• Support CreditHandled customers with account access, subscriptions, payments, cancellations and general use of the service.
• Handle general CreditBoxed enquiries and explain how the platform and application process work.
• Make approved outbound service calls where a customer has requested assistance or follow-up.
• Record accurate notes and outcomes within the relevant customer management systems.
• Escalate complaints, vulnerable-customer concerns, data requests and complex cases through the correct internal process.
• Identify recurring customer issues and report them to management.
• Follow approved scripts, procedures and service standards.
• Protect confidential customer information and comply with applicable privacy and data-security requirements.
• Make clear that CreditBoxed is not a lender and avoid giving financial, legal or credit-repair advice.
• Help improve customer service processes, FAQs and call-handling materials as the businesses grow.
• Support reasonable administrative and customer-service duties across the wider US operation.

About you

You should have:

• Previous customer service or call-handling experience.
• Excellent spoken and written English.
• A confident, friendly and professional telephone manner.
• The ability to explain online services in straightforward language.
• Strong attention to detail and accurate record-keeping.
• The ability to remain calm when handling complaints or frustrated customers.
• Good judgement and an understanding of when an enquiry should be escalated.
• Confidence using online customer-service systems, email and CRM platforms.
• A dependable home-working environment with reliable high-speed internet.
• The ability to work independently while remaining responsive to the wider team.
• Legal authorisation to work in the United States.

Experience in consumer finance, financial technology, subscription services, credit education or another regulated customer-service environment would be helpful, but is not essential.

Working arrangements

• Remote role based in the United States.
• Working pattern: [full-time].
• Working hours: 10 am to 5pm
• Some flexibility may be required to support customers across different US time zones.
• The successful applicant must be available and responsive throughout their agreed working hours.

What we offer

• The opportunity to join and help shape a growing US business.
• A varied role supporting two developing consumer brands.
• Full training on our products, systems and customer-service procedures.
• Remote working within the United States.
• A supportive team with the opportunity for the role to grow alongside the business.

About CreditBoxed and CreditHandled

CreditBoxed is an online platform that helps consumers submit an enquiry and connect with participating third-party providers. CreditBoxed is not a lender and does not make lending decisions.

CreditHandled is a subscription-based financial wellness platform designed to help customers better understand and manage aspects of their financial position. It does not provide legal advice, financial advice, credit-repair services or guarantees that a customer’s credit profile will improve.

How to apply

Please submit your résumé together with a short covering message explaining your customer service experience, your location and your availability to work US business hours.

CreditBoxed Inc. is committed to providing equal employment opportunities. Employment decisions are based on the requirements of the role, relevant experience and individual merit.

Pay: $20.00 - $22.00 per hour

Work Location: Remote